More lessons learned (not mine though)

Here's another good link to a lessons learned article: http://java.dzone.com/articles/lessons-learned-taking-project It talks about how to communicate, what to have in place, and how to manage client expectations on an 'emergency fix' project. I have a special interest in this type of thing as I'm testing a new business idea here: http://www.netfocusconsulting.com/Experts.jsp